Buyer Beware: One Stop Travel - DO NOT STOP FOR THEM!!
I was on Plum District
last year and saw a “great deal” for a trip to Disneyland. It included 4 one day passes to the park, a
three night stay at a reputable hotel and a $100 dining certificate for roughly
$650. I did some number crunching for
the hotels they let you choose from as well as the park passes and felt it was
a really good deal. I purchased the
voucher and was told the remaining payment was due by sometime in January.
I made the final payment and anxiously awaited our travel
information. None of us have ever been
to Disneyland and we knew that the kid’s heads would explode if we took them
there for Spring break. It was three
weeks before we were set to travel and I hadn’t seen any travel information, so
I gave One Stop Travel a call.
The woman I spoke to was less than friendly. She proceeded to ask me for my information to
pull me up in the system. Once she did,
she said “you’re paid in full”, as if she were shocked. When I told her yes, she basically asked well
then why are you calling? I explained
that we were to travel soon and I hadn’t received anything. She promptly said “you
get it two weeks before you leave.
Anything else?”
Wow…really? They
really should stop answering the phone by saying “Customer Service” because it’s
pretty much non-existent. I thanked her
for the information and got off of the phone.
Cut to a few days later…
We received an envelope in the mail. There was a photocopy of a reservation
confirmation for our hotel, a printed “certificate” to Dining Dough for our $100
meal certificate and …wait for it…a check made out to me for $372 with the note
of “Disney Tix” in the memo line. Wait,
what?? You send me back a check for the
value of the passes so that I can purchase my own? This is unreal, but it gets
better…
I went online to price out two adult and two child one day
passes to Disneyland. The cost is $384, not the $372 I was sent. So I call One Stop Travel and the
conversation went a little something like this:
Rep: How can I help you?
Me: Yes, I purchased this travel voucher for a Disneyland
trip and it stats that I will get 4 passes to the park. When I went to price the passes the amount is
greater than the check you sent me. I
can’t buy 4 passes with this.
Rep: Well there’s a maximum amount that we can send out.
Me: That’s fine, but my voucher clearly states that I get 4
passes to Disneyland as a part of my package.
I can’t purchase four passes with what you sent me.
Rep: Please hold.
I was then inundated with hold music I’m convinced was designed
to make anyone on hold for more than 45 seconds run screaming. I am much stronger than the average disgruntled
customer, however, and I held on. The
rep returned to the phone:
Rep: It’s $12.00
Me: Excuse me?
Rep: It’s a $12.00 difference between the check that we sent
and the price of the passes.
Me: Yes…yes it is.
…
…
Rep: We will send you a $12.00 check for the difference.
Me: Thank you.
I mean, really?!?!
She came back on the phone as if to say ‘it’s only $12, why are you
bitching about it?’ I’m bitching about
it because I want what was promised to me!
In the immortal words of Riley Freeman “you gon’ PAY what you OWE!!” The quality of the materials I received was
less than stellar. I can completely
imagine someone in their basement taking people’s money and going on to shady booking
sites making reservations. I’ve never
even heard of Dining Dough! I went on
the website to see where our certificate would be valid, and it’s chock full of
places I’ve never even heard of before! It turns out it's a part of Restaurant.com, which I have heard of...so I feel a little better about that. Eating local is fine; it’s just a crap-shoot when you have two picky
children and a pregnant woman who has no idea what she’s going to want from one
moment to the next! I’m going to be
pretty pissed off too if I go to one of these places and they say “oh, you have
to spend the whole $100 in one visit. We
don’t give any money back”. I probably
just jinxed myself by putting that out into the universe…I’ll have to let you
know.
Trying to be all ‘glass half full’, we probably would not be
taking this trip if I hadn’t seen the deal on the Internet and I’m sure we’ll have
a great time and make the most of it. We
leave in 11 days and the kids have no idea.
We keep torturing them with stories of driving around the block 15 times
and living in the backyard for four days.
Messing with them is fun.
The moral of this story?
Stay AWAY from One Stop Travel!
They don’t deserve your business! Let's be clear, as far as I can tell they haven't cheated me out of any money...that's not the issue. The issue is that they do business like a shady company, their packages aren't as advertised and they have poor customer service! I don't recommend them and I will NOT be using them again.
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